Troubleshooting

Does Pamu Slide 2 can pair with my phone automatically?

Pamu Slide 2 can automatically pairs up with your devices, so there’s no hassle trying to configure the settings.

What should I do if I lose one of the earphones?

You need to purchase a complete set of earbuds. Pamu earbuds are sold by pair instead of single one. Earbuds from different pairs should not be used together.

1. First of all, put earbuds into the case and make sure they’re charging. 
2. Take out both left and right from charging case.
3. Put on earbuds and follow instructions to pair with smartphone.

Why the volume of earbuds is so weak, hardly can hear?

The volume setting is separately from the phone and the earbuds, make sure the volume setting is between 20%-80% on the phone and then Slide the left/right earbud can decreasing the volume, this function you can set on the Pamu APP.

How to judge if the earbuds are on charging?

You can judge if the earbuds are charging by the following steps:
Put either of the earbuds into the case, the indicator lights on when in charging, put in another one in 5s, the indicators will flash twice before turn into solid lights, and then automatically turn off in 5s.

It only takes 1.5 hours to fully charge for the case and earphones.

Being Charging: The LED light shows red breathing light
Full Charged: Solid light on