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One-Year Warranty

Padmate provides 1-year limited warranty for quality issues from the date of purchase, otherwise indicated.

FAQs:

1. What isn’t covered by the warranty?

  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 12 months ago (unless otherwise stated)
  • Non-quality-related issues
  • Free products

2. When does the warranty begin?

  • It begins the day you place your order.

3. How do I claim the warranty?

  • If you believe the item is defective and under warranty, please contact us at service@padmate.cn

4. Will the warranty be renewed if my product is replaced?

  • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
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