Home / Warranty
30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

FAQs:

1. What isn’t covered by the warranty?


  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 18 months ago (unless otherwise stated)
  • Non quality-related issues (after 30 days of purchase)
  • Free products

2. When does the warranty begin?


It begins the day you place your order.

3. How do I claim the warranty?


If you believe the item is defective and under warranty, please contact us at support@padmate.cn

4. Will the warranty be renewed if my product is replaced?


The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.