One-year warranty from the date of purchase

Any quality problems, the customer may ask for exchange or refund.

If non-quality issues will not be refunded or replaced.


1. What isn’t covered by the warranty?

  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 12 months ago (unless otherwise stated)
  • Non-quality-related issues 
  • Free products

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

If you believe the item is defective and under warranty, please contact us at support@padmate.cn

4. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.