Can't Connect Your Pamu Z1

Note: Please contact out customer service first, they will guide you find out the issue and help to deal with it.
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1)First of all, Disconnect earbuds with your device, then put earbuds into charging case and make sure they have power. ;

2)Take out earbuds and power on (Automatically on when taking out, prompt “power on”)

3)There is a reset button positioned in the earbud, as shown below, please use a needle-like tool to insert into the small hole and press for 5 seconds until the LED flashes red and blue simultaneously, then clear successful. Same operation for both earbuds. 

4) Reboot the earbuds (Put them into charging case and take out again) after clear pairing and the LED flashes quickly in alternative red and blue. Observe LED indications when repairing successful: Master earbud flash slowly in alternative red and blue, Sub earbud flash slowly in blue.

5)If not success repeat step1 to step 4. In case the earbuds happen with no sound or repeated failed connection, please repair it follow above steps.